Jul 062012
 

I recently cleaned out my wallet and I found about ten receipts from my local grocery store. At first I just brushed it off because they were just trash at the moment. But then I realized that I have ten receipts from the SAME grocery store! Not ten receipts from different stores, but ten from the same one! I mean how weird is that?! Is it just me or do all people go to the same grocery store every week or do they like shopping at different ones?

Grocery Aisle

So I decided to do a little researching. There are three big grocery store chains in my area that I visited. At each supermarket, I approached five different people, introduced myself, told them what I was doing and then asked them one question: “when you need to restock on groceries, is this your main grocery store?” And after they answered with a yes or a no, I would follow-up with a why.

To my surprise twelve out of fifteen people answered that they do go to the same grocery store every week! Meaning that four out of five people are loyal to their grocery store and one out of five people like to bounce around from grocery store to grocery store. But the most interesting part of this research was the last question I asked customers: why (or why not) go to the same grocery store? One person told me that the reason that they go to the same grocery store every week is because they enjoy shopping there! They told me that the customer service is the friendliest they have ever encountered, that every worker greets them with a smile and asks how their day has been. The customer went on to say that it is just so convenient because they found that the grocery store stocked all the items they needed!

As far as those the customers that do NOT shop at the same grocery store every week did not have anything specific to say about each store. They simply stated that every store has different prices at different times, so they just shop where the bargains are.

Grocery Shopping

This research showed me that the grocery store the customers go to has a lot more to do with the customers’ experience than with the prices. Customers value more about being greeted by the workers then the price tag of groceries. Customer service plays a huge role for why people go back to the same store. Also, people like how convenience of finding all their grocery items in the same store.

It is no wonder I had ten receipts from the same grocery store in my wallet… I too enjoyed feeling welcomed and sticking with a grocery store that always stocked the items I wanted and made me feel welcomed.

How is your customer service? Do you have a system in place to periodically evaluate and improve the changing customers’ demands? Do all stores have a policy in place to greet every customer? How often do you re-stock? Especially the most popular products?

Jun 272012
 

How many times have you caught yourself going to the grocery store for one or two items and you think to yourself, “Man, I’m glad this trip to the grocery store is only going to take me five minutes.” Then when you walk over to the cash registers and you see that there’s only one lane open and the people ahead of you have a tone of items! I’ll be the first to tell you, these situations suck and they happen all the time, well at least to me. But a solution to all of our problems is currently being developed.

A supermarket, Coles, which is located in Australia, is promising its customers a no-line register in the future! I’m sure you’re wondering, how can they make this happen?! Well, each item in the supermarket will have radio tags attached to them, so there’s no need for the usual bar code scanning. This means that the customer can push their cart through security markers that will read the radio tags and bill them through their smart-phone app!

Like I said before, I believe that this new grocery technology will help the long lines during the holidays and super bowl weekend! But, I can see it having a lot of glitches! For instance, what if the security markers read a certain item twice and the customer loses money or the markers don’t read an item and the grocery store loses money! Also, a scam I can see happening is people potentially holding a “heavy” item, like water bottles, over their shoulder where the security markers might not be able to scan it.

Overall, I believe that this is the future of grocery stores but there are a lot of kinks that developers need to consider before it’s released.

Now it’s your turn readers, what do you think about this new no-line cash register? Leave your comments below, thank you!

Mar 192012
 

Advantage Checkout scanner

We all know the feeling of the weekly burden of grocery shopping and how time consuming it can be in our busy schedules. I know once I’m at the grocery store all I want is to be in and out as quick as possible. The reality of walking around the entire store collecting the groceries I need and checking out in 30 minutes or less is not likely. However, just last year the company Fujitsu created a new self checkout technology called the Advantage Checkout that will hopefully change my weekly shopping experience into a more pleasant one.

Last year Kroger Co. decided to take on the Advantage Checkout technology and is evaluating if the new machine benefits customers needs more than the standard checkouts or even the current self checkouts. The Advantage Checkout is not a replacement to the current self checkout but complimentary to them. The new technology for the self checkouts are suppose to reduce checkout times, improve customer experiences, and reduce operational costs for the retailer.

Don’t get me wrong, the current self checkout stands are definitely much faster than getting into a lane with multiple people in line with much more grocery items than myself, but when I have a cart full of produce then I’m forced into the standard checkout line. That is why Fujitsu has come up with the technology that will accommodate all customers. Instead of the traditional checkout stands we’re use to, the new system looks more like an MRI (magnetic resonance image) machine but don’t be scared of the size. The Advantage Checkout can checkout customers faster than any standard lane and could possibly take out two or three lanes if need be.

Inside of the Advantage Checkout

The Advantage Checkout is designed like a tunnel where a conveyor belt runs underneath carrying the grocery items all the way through in order for each item to be scanned. The best part about the scanner is when customers are placing their items on the conveyor belt, they do not have to worry about the barcodes facing a certain direction because the Advantage Checkout will automatically catch it. Once all the items have gone through the Advantage Checkout, a receipt will print out and you will continue finish checking out by paying at a machine that accepts cash, debit, credit, or other forms of payments. Check out the video demonstrating the Advantage Checkout: Fujitsu Self Checkout Scanner.

The current response to the new checkout scanner technology has exceeded the expectations from the customers and associates. Even the customers have been seen coming back more often because the Advantage Checkout has enhanced their shopping experience. The Advantage Checkout is definitely the future for all grocery store checkouts and with time the technology will become more secure and reliable and most importantly customers will get more comfortable with the process.

In my opinion, the Advantage Checkout seems like a great idea that will definitely take off in the future. If more and more grocery stores bring in the Advantage Checkout, then maybe grocery shopping won’t seem so burdensome but possibly more enjoyable. What are your thoughts on the Advantage Checkout? Is it a good or bad idea? Thank you for reading and of course feel free to leave comments.

 

Mar 122012
 

Whenever my mom asks me to go grocery shopping, I always dread it so much. She buys so much that it feels as if she picked at least one item from each aisle in the grocery store. Not only do I have to load up all the products and put them in the shopping cart for her, the check out usually takes forever. Waiting in line is a waste of time especially for an impatient person.

Recently, Microsoft has been working on an evolving project that could potentially cure the wait for checking out products in a grocery store. The technology company Chaotic Moon uses the Kinect system to navigate the cart around the grocery store. This is

Kinect Grocery Cart

from the same Kinect system as we know in games where it senses and detects your body and the motions. This system still detects your body so it can follow you around the store on it’s own and you wouldn’t have to push it yourself. In addition, this invention would detect and recognize grocery products. The speakers on the system read aloud what products you put into your cart as well. This could be a great new technology that would help the visually impaired grocery shop!

One of the best features that they’ve been working on is the ability to ring up all grocery items using RFID(Radio-frequency identification is the use of a wireless non-contact system that uses radio-frequency electromagnetic field transfer data from a tag attached to an object) tags as each item is placed into the shopping cart. While each item is placed into the cart, the Kinect will tally up how many items there are and display it on the mini screen. You can also, make a grocery list on the screen beforehand that includes the product and it’s brand so it can

detect exactly the item you need. No need for hand written grocery lists! Additionally, the Kinect will notifiy the shopper if they choose the wrong brand for the item that they want or even more specifics like gluten free products! There are so many benefits but mainly that once customers finish shopping, they don’t need to wait in line for check out because it’s already done by the kinect. Also, the company is working on the RFID to recognize the smallest products, especially the items like mini jars that are really hard to scan. The company began officially sanctioning developers outside the game industry to begin toying with the system last year in hopes of this new technology.

Hopefully Microsoft finds a way to really improve this technology and fix all of its problems because the Kinect would benefit our shopping experience! I would finally enjoy and maybe even offer to go grocery shopping with my mom on the weekends.

How would the Kinect Shopping Technology benefit you? Do you have any suggestions of anything else it should be able to do? Thanks for reading, leave comments below! :)

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