Grocery Store Customer Relations and Customer Loyalty

Retail PROFESSIONAL customer relations module allows you to identify and better serve your customers.

IT Retail’s customer relations program should be an integral part of all independent grocery stores. This customer relations module is designed to allow the grocer to find, target, and serve their customers in the best, most efficeint way possible. Giving the grocer control: find the geographic location of your customers, mail flyers to that region, get them to sign up for the store rewards program, offer them discounts on their favorite products, and ultimately develop a loyal following. We have the tools you need to grow! Find out more about IT Retail’s customer relations grocery POS software below:

Grocery Customer Relations — Full Listing

CRM Purchases

View the most/least profitable customers and what they buy

View what items are sold to specific customers

Assign a specific discount to any specific customer

Limit the number of checks a specific customer can write

Keep notes on any customer

Multiple pricing levels

View Customer Balance & Limits

Send email to customers directly from the customer screen

Assign pictures to customers

Immediately recognize the customer at the cash register

Focus on the customer by automatically ranking the top customers weekly, monthly and annually

Find out the customers discount usage, preferred products, times shopped and item sales by department

CRM Rewards

Reward Customers with Electronic Coupons

Electronic Coupons triggered by UPC, department or section

Track coupon movement in summary or detail by individual or department for any date range

Track coupon loss at department level

Send customers appreciation letters, gift certificates, or coupons

Customize appreciation letters

Bad Checks

Track bad checks

Track collection process

Track check velocity

Assign or Take Away check writing privileges

Maintain customer information

Accounts Receivable

Integrated accounts receivable

Track balances

Set limits, Send statements

Bill to: Name and Address

Calculate and apply Finance Charges

Aging of Receivables

Related Items:

Case Studies:

IT Services

“For the past year, I've been using the team at IT Retail for all my IT services and they've been great. These guys are totally dedicated to their work. Since they know the RETAIL software that I run inside and out, it's been much more cost-effective to use them rather than to hire someone in-house. They're like waiters at a great restaurant - always there when you need them, and out of sight when you don't.”

— Larry Macias, General Manager , Goodwin's Market of Quality

Retail Reactions:

“We have 6 stores and needed our gift card program rolled out before the holidays. Numerous delays put our back up against the wall. IT Retail came through and got us up and running in two weeks which involved changing our payment processor as well as the pin pads. Way to rise to the occasion IT Retail!”

— Scott Cook, Market of Choice