Just because everyone else is asleep, that doesn’t mean your technical issues shouldn’t receive our attention. We’re here to help whenever you need us — and that’s a promise!

Support and services
technical support

Technical Support

We have a friendly team of support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourselves on our ability to quickly resolve technical issues, whether that involves the internet, credit card processors, or hardware failure.

on site training

On-Site Training

IT Retail’s POS support team takes training very seriously. During software rollout, multiple technicians are on-site in each store. They’re there to ensure that your managers and lead cashiers are thoroughly trained and entirely comfortable with our POS system. We also have comprehensive training with in-depth, easy-to-understand video tutorials.

dedicated onboarding

Dedicated Onboarding Specialist

You'll be assigned a dedicated Customer Success Manager (CSM) who has experience with your industry. Your CSM will guide you through the onboarding process. Your CSM will help you set up your POS hardware and will train you and your employees on the software. 

Support Hours

Support Hours

Emergency Support

24/7 Emergency Support

Regular Support Hours

Regular Support Hours

Monday – Friday
5:00 AM – 5:00 PM PST


Do you need a new POS?
Point of Sale For Every Grocer
  • Access to our state-of-the-art software in a demo environment
  • Expert guidance to help you navigate your business processes more efficiently
  • Customized recommendations for improving your employee and customer experience

Frequently Asked Questions

All your burning questions about  IT Retail support answered!

How do I contact the support department?

To directly reach the support department, call 951.682.6277 — they'll get you to the same place.

You can also email us:

What tools are available to help me get my POS system running?

Every POS system comes with complimentary access to our online Knowledge Base. This will give your staff consistent information regarding the POS system’s features and functionality.

Most customers find that upgrading to our monthly support plan, which includes unlimited training, offers great value and helps them minimize the learning curve.

Starting at $39.99 per month with no long-term contract, our monthly support plan is unmatched in the industry. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new point of sale system quickly and thoroughly with just a few hours of training!

What does your POS system come with?

Our liquor POS comes with standard retail POS hardware including a touchscreen computer, cash drawer, barcode scanner, and receipt printer.

Barcode label printers are also popular for printing custom shelf tags and labels for non-barcoded items. Other popular items include a customer display to get customers in your loyalty program and highlight the price of each product rung up.

Do you want to see our Point of Sale in Action?