SUPPORT & SERVICES
Just because everyone else is asleep, that doesn’t mean your technical issues shouldn’t receive our attention. We’re here to help whenever you need us — and that’s a promise!
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Technical Support
We have a friendly team of support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourselves on our ability to quickly resolve technical issues, whether that involves the internet, credit card processors, or hardware failure.
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On-Site Training
IT Retail’s POS support team takes training very seriously. During software rollout, multiple technicians are on-site in each store. They’re there to ensure that your managers and lead cashiers are thoroughly trained and entirely comfortable with our POS system. We also have comprehensive training with in-depth, easy-to-understand video tutorials.
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Dedicated Onboarding Specialist
You'll be assigned a dedicated Customer Success Manager (CSM) who has experience with your industry. Your CSM will guide you through the onboarding process. Your CSM will help you set up your POS hardware and will train you and your employees on the software.
Support Hours
24/7 Emergency Support
951.682.6277
Regular Support Hours
Do you need a new POS?
Point of Sale For Every Grocer
- Access to our state-of-the-art software in a demo environment
- Expert guidance to help you navigate your business processes more efficiently
- Customized recommendations for improving your employee and customer experience
