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Just because everyone else is asleep, that doesn’t mean your technical issues shouldn’t receive our attention. We’re here to help whenever you need us — and that’s a promise!
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We have a friendly team of support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourselves on our ability to quickly resolve technical issues, whether that involves the internet, credit card processors, or hardware failure.
IT Retail’s POS support team takes training very seriously. During software rollout, multiple technicians are assigned to each store to assist with implementation. They ensure that your managers and lead cashiers are thoroughly trained and completely comfortable with our POS system. We also offer comprehensive training materials, including in-depth, easy-to-understand video tutorials.
You'll be assigned a dedicated Customer Success Manager (CSM) who has experience with your industry. Your CSM will guide you through the onboarding process. Your CSM will help you set up your POS hardware and will train you and your employees on the software.
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