Keep your store running with IT Retail's team of support technicians.

Technical Support

Technical Support

We have a friendly team of support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourselves on our ability to quickly resolve technical issues, whether that involves the internet, credit card processors, or hardware failure.

On-site Training

On-Site Training

IT Retail’s POS support team takes training very seriously. During software rollout, multiple technicians are on-site in each store. They’re there to ensure that your managers and lead cashiers are thoroughly trained and entirely comfortable with our POS system. We also have comprehensive training with in-depth, easy-to-understand video tutorials.

Support Hours

Support Hours

Emergency Support

24/7 Emergency Support

Regular Support Hours

Regular Support Hours

Monday – Friday
5:00 AM – 5:00 PM PST