Customer Success Stories

Hear real stories and testimonials from our happy customers, and what they have to say about IT Retail’s POS.

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Hill Grocery Company

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La Mexicana

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Goodwins Market

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Goodwins Market and Son

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Broadway Marketplace

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New Deal Fish Market

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Prevites Marketplace Hanover

From the start, we were very impressed with the friendliness of IT Retail’s installation team. The system itself is vastly more user-friendly than all our previous POS systems. IT Retail’s system has also really helped us gain control over our pricing structure by providing us with more in-depth pricing data. IT Retail enables us to closely track our customers and cater to our customers, ultimately making our store more profitable.

The best thing about IT Retail is its ease of use. Since it runs on the Windows platform, it is very flexible and easy to learn and manage. Supervisors can see everything that’s going on at the registers from the back-end of the store. The IT Retail support team is always friendly and available to help no matter what the problem. These are just some of the great things about IT Retail that keeps my customers, my cashiers, and all my employees happy and efficient.

RETAIL Professional has changed our business. The detailed customer tracking alone is worth the price of admission. I’m now able to provide the kind of personalized service I only dreamt about before. Having used RETAIL Professional for eight years, I can attest to the product’s reliability – and its ease of use. Best of all, it is without a doubt the most feature-rich and complete product I have ever seen. It’s a perfect solution for a store like mine with nine registers.

For the past year, I’ve been using the team at IT Retail for all my IT services and they’ve been great. These guys are totally dedicated to their work. Since they know the RETAIL software that I run inside and out, it’s been much more cost-effective to use them rather than to hire someone in-house. They’re like waiters at a great restaurant – always there when you need them, and out of sight when you don’t.

We have two stores and have been happily using IT Retail software on both of them since 2005. Support has been very responsive to our needs and the help desk technicians efficiently respond to our inquiries. If and when we open up another store, IT Retail is the only software system we will use.

IT Retail is a comprehensive POS system that allows me to efficiently serve my customers in the front end while providing me the tools and information to effectively run my business in the back office. IT Retail’s staff have been easy to work with and very accomodating.

The people behind the phones of IT Retail make me feel like I have all the support that I need. Working directly with them, I am so happy. You guys have been supportive, responded when I needed help. When things were really hard, I was fully confident that IT Retail was taking care of us.

We have been very impressed with the all-encompassing IT Retail software. The batches are so much easier to do than with any other POS system we’ve worked with. With IT Retail software, we can generate a diverse range of detailed reports so we can see what items sell and don’t sell. IT Retail has helped our business in many dynamic ways but the most prominent change has been the improvement in our front-end efficiency, increasing our customer satisfaction and overall our bottom line.

We’ve been running RETAIL Small Business Edition for six years and have seen the difference that it makes in our business. Productivity is up, my employees are more efficient, and profits have increased. As a business owner with only one store and a few registers, I’ve only got one shot at being successful. RETAIL Small Business Edition gave me the edge I needed to stay competitive.

Finally, there’s a solution to help family-run businesses like mine that own a small chain of supermarkets – we have six stores – compete with the big guys. RETAIL Enterprise ties together all our stores and gives my numbers guys the information they need for quick analysis. We’re able to fine-tune our operations on the fly and make minor course corrections as we go. RETAIL Enterprise gives me a quick, complete, and accurate read of all my stores. It’s the best investment I’ve made.

I just want to express my thanks for working with me to make your POS work seamlessly at my store and deal with the various store issues that always emerge. I appreciate the individual attention that really is as singular a product as the code you provide.

IT Retail has everything that we were looking for in a POS system. Our main issue with our previous system was supported, but since switching to IT Retail, they have gone above and beyond, ensuring that no problem is overlooked, catering to our every need. Everyone has been wonderful and willing to help. We are very happy with IT Retail. If you’re looking for a POS system with friendly customer service, reliable programmers, and state-of-the-art, detailed reporting systems, IT Retail is hands down the best option available.