IT Retail’s Luke Henry was recently interviewed by eCommerce Next, a publication that keeps readers up to speed on the latest trends and newest technologies transforming the retail industry.
During the interview, Henry weighed in on some hot issues regarding grocery self-checkout, responding to the growing trend of large retailers moving away from self-checkout due to shrinkage concerns.
Highlighting the prevalence of theft at self-checkout stands, he encouraged grocery store owners to invest in advanced self-checkout technologies like customer-facing cameras and AI-powered tools that spot when shoppers place an item in the bagging area without scanning it.
Henry also emphasized the importance of strategic self-checkout use, suggesting that grocers limit self-checkout usage to peak sales times and always assign a cashier to watch over the self-checkout area.
Overall, Henry points out that adjusting their self-checkout strategies and leveraging the right technologies can set small grocery stores apart from big box competitors as they reduce their reliance on self-checkout.
You can read the full interview and get more insights into grocery industry trends on eCommerce Next’s website.
About Luke Henry: Luke Henry and IT Retail provide grocers with expert guidance and the very best tools to help them solve problems, boost their sales, and reach their small business goals.
